Send a short message
Describe the issue, user ID and number; a callback request can be sent in one line.
nbajee Support, Callback and Office Contact
If you want nbajee Support fast, view this page first. Dhaka-based users receive callback, office address and map.
Download nbajee App nbajee Login Instructions
How to get a callback from nbajee Support
If any issue occurs, please request a callback first; a callback means the support team will contact your number.
Many Dhaka-based users have questions about bKash, Nagad, Rocket, or account login; sending a short message on the official nbajee Contact channel is enough for the team to take note.
Verify the office address
Checking Dhaka's official address reduces mistakes and helps identify nearby areas.
There are multiple channels
Chat, callback and email; all three are useful; use whichever is easiest.
See map directions
Open the map before coming to the office; it saves time reaching there.
Average callback wait time
| Daytime | Average wait |
|---|---|
| 9:00 AM to 12:00 PM | 10-15 minutes |
| 12:00 PM to 6:00 PM | 15-25 minutes |
| 6:00 PM to 10:00 PM | 20-30 minutes |
Dhaka office hours are a bit crowded, but with 99.5% uptime the contact page usually opens quickly.
Information needed for nbajee contact
Account ID
Please provide username, registered number and login email so support can quickly identify you.
Device information
Enter Android version and phone model; some APK problems are detected by these two details.
Transaction reference
Keep the reference number sent to bKash, Nagad or Rocket; verification takes under 2 minutes.
Office location
Also mention if you are coming from Mirpur, Gulshan or Banani area; it helps with Dhaka directions.
Alternative contact methods
Live message
If you need a quick reply, live messages work well; for small questions you'll get answers here.
Email support
Use email for documents, screenshots and detailed explanations; official records are also kept.
Callback number
Enter a number to receive a return call; many choose this route between 4:00 PM and 8:00 PM.
Sometimes nbajee App Open the help panel to get help; for login issues. nbajee Login This page is useful
What you need to know about offices and maps
Dhaka-centric information is kept on nbajee's official page; knowing the address makes travel planning easier.
Even though service is spread across 11 countries, for Bangladesh users language and time are considered separately, so asking questions in the local channel yields quick answers.
Common questions about callbacks
How long does a callback take?
Usually a callback comes within 10-30 minutes; during peak times it takes a little longer.
What information to provide for faster help?
Provide name, number, user ID and a brief description of the problem; screenshots help even more.
What to look for before visiting
Note the map, office hours and reason for visit; Dhaka traffic awareness saves time.
If nbajee Support is needed, start here.
First request a callback; if needed, view the office address and map to reach Dhaka, or Download nbajee App Send a message from the help panel.
Direct nbajee Contact, office and map together; work finishes faster.
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